Apply to every reservation

1. Booking Your Vacation: We will confirm your booking as soon as we receive your request and payment. At that point, cancellation fees will apply. We will also give you a confirmation that includes all of the specifics of your reservations. It should be noted that a booking confirmation made over the phone is just as official as one made at that time and confirmed in writing.

2. Price Promise: Arrangements for Charter Flights: There won’t be any additional charges applied to the price listed on this confirmation invoice. Prearranged Flight Schedule: Since scheduled airlines have the authority to raise fares at any moment, only the amount specified on this confirmation invoice will be guaranteed to be paid in full. Neither the price nor your seat are guaranteed by the payment of a deposit. Governmental Measures: Increases brought on by direct government action are not covered by our price guarantee. For instance, the application of fuel surcharges, passenger levies, or VAT.

3. Small Adjustments to Your Vacation: We will notify you as soon as possible if we must make any small adjustments to the plans for your vacation.

4. Big Changes to Your Arrangements: If before you go we have to make any big change to your holiday arrangements e.g. change of departure time more than 12 hours. Changes to the airport (but not between airports within the London Region, aircraft type, or carrier) will only occur if we are compelled to do so by uncontrollable circumstances. In such an unusual situation, we will inform you quickly and our priority will be to minimize your trouble.We will make every effort to provide you with alternate plans that are as near to your first selection as feasible. At that point, you can decide whether to accept, book another comparable holiday, or cancel. In the event that you decide to cancel, we will return all of the money you paid. 

5. Group Holidays: We retain the right to cancel a group holiday and return all monies if the required minimum number of participants is not attained. This applies to several of our holidays. In the event that the group size is lowered, prices may go higher.

6. Flights: Your invoice or confirmation will include information about the airline, flight number, timetable, and destination airport. We are sorry, but we are unable to guarantee a particular airline or kind of aircraft.

7. Making a Reservation: Upon making a reservation, the customer agrees to pay the company the full cost of the travel for each passenger listed on the invoice.

8. Deposit: The Company must receive the appropriate deposit before confirming a reservation.

9. Modifying Your Plans: Please let us know if there is anything you would like to modify, other than the number of people in your party. When we made the reservation, we informed. and are able to make the modification; each person must pay an Amendment Fee. These costs are subject to wide variation and will be disclosed at the time of modification. Any changes must be verified in writing to us. We are occasionally obliged to collect additional taxes. Any additional taxes will be disclosed to you before the ticket is issued.

10. Cancellation: The person who made the reservation, who is also in charge of paying the cancellation fees, must notify us in writing if you or any member of your party is compelled to postpone your vacation. We begin charging cancellation fees on the day we get formal notification of your intention to cancel.
Cancellation fees (expressed as a percentage of the whole vacation cost)
Greater than 42 days – Refund
29–42 days: 50%
15–28 days – 70%
8–14 days – 90%
1–4 days – 100%

Following ticket issuance: In most circumstances, cancellation will result in the loss of 100% of the total cost of all travel-related expenses. Kindly speak with your reservation advisor. 100% cancellation fees apply to charter flights, both before and after the ticket is issued.

11. Cancellation of an Insurance Policy: There is a 14-day cooling-off period for financial items, including insurance, which is applicable to products sold through distance learning. For life insurance and personal pensions, the period is 30 days. Even in cases where you purchased a financial product from a broker or intermediary and the agreement was discussed and signed in person, you are still protected by this 14-day cooling-off period. Any money you pay to the insurer or broker must be reimbursed within 30 days. Despite the terms and conditions of the insurance issuing company, they have the right to deduct a reasonable admin charge (our cancellation price after the 14-day cooling-off period is £25.00 per person insured) and an amount proportionate to the number of days of coverage you had.

12. Jurisdiction: We recognize the authority of the courts in the region of the United Kingdom where the client resides. The only courts with jurisdiction over the client who does not reside in the UK are those in England.

14. Your Financial Protection: You will obtain an ATOL Certificate when you purchase an ATOL protected flight or flight inclusive vacation from us. This outlines what is covered financially, where you can find out what that means for you, and who to get in touch with if something goes wrong.

The services specified on the ATOL Certificate (or a comparable equivalent) shall be rendered to you by us or the suppliers named on your ATOL Certificate. In some situations, if neither we nor the provider are able to do so for reasons of insolvency, an alternative ATOL holder may offer you with the services you have bought or a suitable replacement (at no extra cost to you). You consent to accepting that the alternative ATOL holder will fulfill those responsibilities in those situations and to paying that alternative ATOL holder any money that is still owed to you under the terms of your contract. You acknowledge, however, that there may be situations in which designating a substitute ATOL holder is not feasible. In such instances, you will have the right to file a claim with the ATOL scheme (or, if relevant, your credit card issuer).

The Trustees of the Air Travel Trust may pay you or otherwise benefit you under the ATOL scheme if we, or the suppliers listed on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) due to our insolvency. You acknowledge that in exchange for such payment or benefit, you irrevocably assign to such Trustees all claims you now have or may in the future have over the non-provision of the services, including claims against us, the travel agency, or, if relevant, your credit card issuer. Additionally, you acknowledge that if another entity has paid the amounts you have claimed under the ATOL system, any such claims may be reassigned to them.